Diane Cunningham: Resume

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 Hi, my name is Diane Cunningham!

I currently work in San Diego, CA at Mitchell International as an Education Specialist creating online learning modules and courses posted to our customer facing LMS, Mitchell University.

Before joining Mitchell in Spetember 2009, I worked at Websense, Inc. as the Curriculum Architect in the Websense Global Education department reporting to the International Director. I started in May 2005 as the Senior Technical Training Developer where I analyzed, designed and developed Websense Authorized Certification training for both employees and partners, domestically and internationally. January 2008 I was promoted to the Curriculum Architect after creating innovative new department standards for design, development and delivery of effective technical adult education. I designed a two tier Websense Authorized Training Partner instructor certification – with Websense Master Trainers and Websense Certified Instructors.

Something that I am really proud of is raising the understanding of, and appreciation for, various adult learning styles and showing how this knowledge can be leveraged to present more effective participant learning both online, in the classroom and in a hybrid learning situation.

I find that wherever I have worked, I bring 3 key strengths to the table, infectious passion and enthusiasm coupled with a greatly appreciated ability to effectively communicate technical information to non technical audiences delivering key information whether face to face, one on one, in classroom or conference setting or delivered in an online environment.
 
At this time my future plans are to find a position with a company I respect where I can leverage my knowledge and skills to positively impact the ongoing training process.

Knowledge Skills and Abilities:

Proficiency in courseware development and related software applications including:

• Thorough knowledge of various eLearning course management programs and LRM (Learning Resource Management) tools including Cornerstone, WebCT, Blackboard and Moodle as well as familiarity with Angel5, TopClass, FirstClass, and Control Data Corporation's PLATO system
  
• Fluent with various Internet distance education collaboration tools such as e-mail (POP and IMAP, e.g. web based and PC based), Forums, Newsgroups, Discussion Boards, Whiteboards and Chat Tools, Blogs, Wikis, Podcasting, mailings lists and listservs. etc.
  
• Standard HTML web page design (including CSS and JavaScript) and development tools HomeSite, Dreamweaver, Adobe GoLive and FrontPage
  
• Frequently used Office tools and applications such as Microsoft Word, Excel and PowerPoint

Design, Develop and Deliver Seminars and Workshops

For University and University Extension adult audiences:

• Develop and implement extensive Internet curriculum presented to over 500 people through UCSD Extension Programs

Other Seminars and Workshops

• HTML, XHTML, CSS, Dreamweaver, FrontPage & Web Design
• Internet Research
• Search Engine Bootcamp
• Search Engine Optimization/Search Engine Marketing (Spring 06)
• Creating Online Courses with Moodle: A Hands-on Practicum (Spring 06)
• Computers and the Internet
• Palm and Handheld PDAs

Key Personal Accomplishments

As a sometimes full time and sometimes part time employee (50-100%) of UCSD Extension:
(NOTE: ongoing concurrent employment at UCSD Extension) 2002-present

• Provide faculty, staff and student on-line learning support and course development assistance for various LMS systems (primarily WebCT, Blackboard and Moodle)
• Design, develop and deliver “EI Seminar Series” (Effective Instructor Seminar Series) for UCSD Extension Faculty: Syllabus and Course Design, PowerPoint and Presentation Skills, Effective Assessment of the Adult Learner
• Serve as “Dean of Unex-U” October 04, a new entity was created within Extension called "Unex-U" and I was appointed the new Virtual Dean! Unex-U has 4 goals:
  • Employee Development
  • Job Satisfaction
  • Instructor Development
  • Instructor Relations

SUMMARY

Versatile, enthusiastic, creative training professional with a proven ability to improve both instructor-led training (ILT) and online training programs.   Extensive background in design, development, delivery, oversight and continuous improvement to the architecture and content of training and materials.   Consistently communicates information in a dynamic, humorous and effective manner.   Leverages knowledge of adult learning principles coupled with available and emerging technologies to enhance both learning and teaching experiences. Proficiency in online courseware development and related software applications.

RECENT PROFESSIONAL EXPERIENCE                                                         

Websense, Inc., San Diego, CA                                                             2005-2009

Websense is the worldwide leader in web security, data security and messaging security providing hardware and software solutions to protect essential information.

Curriculum Architect  (2008 – 2009)

Senior Technical Training Developer  (2005 – 2007)

Analyzed, designed and developed Websense Authorized Certification training for both employees and partners, domestically and internationally.

D & D Enterprises, Del Mar, CA                                                             1990 - present

Training and consulting firm specializing in fun, fast-paced, dynamic, informative learning experiences 

President  (1990 – present)
Design, develop and deliver seminars and workshops for technical, college level and professional audiences.

Virtual Dean of Students, "Ask the Professor"  for InFocus (previously Proxima Corporation) Presenters University

Member of UCSD Information Technologies Web Publishing Course Design and Development Advisory board

Awarded UCSD Extension Outstanding Instructor 1999

Instructional Designer/Web Developer for the National University on-line Global Studies B.A. degree program.

Develop and implement extensive Internet curriculum presented to over 500 people through UCSD Extension Programs:

For Physicians:

Computer Training for Physicians (3 days) 

Palm Pilot Workshop (1 day)

Advanced Computer Training for Physicians:  Windows and Office Track (2 day) 

Advanced Computer Training for Physicians -- Internet and Research Track (2 day) 

UCSD Extension Courses I have taught:

Web Publishing I: Introduction to HTML
and Web Publishing Process

Web Publishing II: Adding Interactivity
and Design Improvement 

Web Publishing III: Site Design and
Usability 

Introduction to Web Publishing

Microsoft FrontPage (1 day, 2 day and 3 Day classes)

Microsoft Internet Explorer

Becoming a Palm Pilot Power User

Researching on the Net (Catalog)

Information Architecture for the Web

Internet Essentials

Past Courses Developed and Taught Include:

Internet I & II (UCSD)

Internet Intensive (UCSD)

Web Tools: HTML WYSIWYG Web Editors and Tools (UCSD)

Internet E-Mail Using Eudora (UCSD)

Office 97: Getting Connected to the Web (UCSD)

Seizing the Power of the Internet (San Diego Hypermedia Center)

Finding Anything on the Internet (San Diego Hypermedia Center)

Mastering the World Wide Web (San Diego Hypermedia Center)

Seven Course Internet Hands-On Cyberskills Workshop Series (National University) 

Introduction to the Internet: Computer Literacy for the 21st Century

Finding Anything on the Internet: Available Research and Resources on the Internet

Understanding the World Wide Web: A Gentle Introduction to Surfing through Cyberspace

Developing Your Business on the Internet: The Promotion and Promise of Internet Commerce

Web Publishing with HTML I: A Beginning; Basic HTML Skills

Web Publishing with HTML II: Intermediate Skills

Web Publishing with HTML III: Advanced Topics

Emeritus Faculty, Instructor, Presenter for:

National University (Core Faculty for Educational Technology M.S. Education Department)

University of California at San Diego (UCSD) (Internet and Multimedia Instruction for Information Technologies Certificate Programs)

San Diego Hypermedia Center (now defunct)

UCSD Continuing Medical Education

Other Accomplishments and Services

Develop and teach graduate level courses for National University's Educational Technology M.S. Education Program (Computer-Based Technology in the Classroom, Electronic Desktop Publishing, Multimedia and Interactive Technology, Presentation and Distance Learning, The Internet Curriculum)

Extensive technical software training and support on word processing Programs (Word Perfect, Microsoft Word), electronic spreadsheets (Lotus 1-2-3, Excel, Quattro Pro), presentation software (PowerPoint, Freelance, Word Perfect Presentations, Astound), Novell GroupWise, DOS, Windows, Windows 95, 98, ME, etc.

Provide complete hardware and software support for a variety of corporate and individual clients

Past PROFESSIONAL EXPERIENCE

University of California at San Diego, Extension (UNEX) 2002 - 2005
La Jolla, CA

UCSD Extension annually offers 2000 classes, programs and events for organizations and individuals.

Instructor (1995 - 2006)

For University and University Extension adult audiences, develop and implement extensive Internet curriculum presented to over 500 people

• Information Architecture and Web Usability, HTML, XHTML, CSS, Dreamweaver, FrontPage & Web Design, Internet Research, Search Engine Bootcamp, Search Engine Optimization/Search Engine Marketing (upcoming), Computers and the Internet, Palm and Handheld PDAs
• Received the UCSD Outstanding Instructor Award for 1999

Senior Online Learning Technologist/Instructional Designer (2004 - 2006)

Provide strategic and instructional design support for staff and faculty of the online learning department

• Stabilized the online learning department and its course offerings by creating documentation, templates and guidelines for online instructional practices
• Trained over 100 instructors in the effective use of online technologies (blended, hybrid and fully online)

Dean of Unex-U (2004 - 2005)

Serve as virtual dean for the new virtual entity within UCSD Extension

• To further employee development & job satisfaction, instituted "Tea & Brie at 3:00" an informal discussion group which improved employee morale and work tone
• To support instructor development & instructor relations, designed, developed and delivered first in a series of planned "EI Seminar Series" (Effective Instructor Seminar Series). Modeled at instructor appreciation even attended by over 100 UCSD Extension Faculty planned topics include: Syllabus and Course Design, PowerPoint and Presentation Skills, and Effective Assessment of the Adult Learner
• Lead 1 on 1 mentoring and coaching for new instructors and underachieving instructors which resulted in improved course evaluations and increased instructor and student retention

Program Analyst (2002 - 2004)

Hired by the UCSD Extension Business Department to champion online learning and work with instructors to motivate, entertain and train

• Undertake Learning Management System (LMS) study to present easy to use online course development alternatives
• Speak at quarterly instructor appreciation breakfasts to "fire up the troops"

University of California at San Diego, Office of Continuing Medical Education (OCME)
La Jolla, CA 1995 - 2002

Research, develop and provide quality continuing medical education for physicians and health care providers

• Design, develop and deliver a 3-day program "Computer Training for Physicians" offered 1-2 times each month for up to 20 participants. Introduced participants to the basic functions of computers, as well as how to use the Internet for medical research and how to navigate the World Wide Web. Use of PowerPoint, spreadsheets, databases and word processing also provided.
• Design, develop and deliver a 2-day program "Physicians Palm PDA Workshop" offered quarterly covering topics from Palm basics through downloading, installing syncing key medical applications

1988 - 1990 INGRES Corporation Alameda, CA
Instructional Designer/Systems Manager

Designed, developed and delivered a variety of instructional courses for in-house staff

Novell Certified System Manager

Made recommendations and performed complete training and system support of PC hardware, software and Novell local area network

Oversaw development of three Computer-Based Training (CBT) courses by outside vendors.

1987 - 1988 Citicorp San Francisco, CA
Instructional Designer

Analyzed, designed and developed computer-based training systems for internal Citicorp clients

1984 - 1987 Computer Associates / ISSCO San Diego, CA
Computer-Based Training Project Director

Analyzed, designed, developed and delivered customer training classes and computer-based educational products in business, scientific and engineering graphic products

1983 - 1984 Control Data Corporation San Diego, CA
Education Analyst

Designed and developed complete Computer-Based Education and training systems for customers

1981 - 1983 National University Vista, CA
PLATO Learning Center Coordinator and Resource Specialist

Trained employees and university staff to apply PLATO technology

Developed curriculum and taught introductory computer courses

Conceived, developed, implemented and taught computer literacy program for 90 K-3 students

CONCURRENT EMPLOYMENT HISTORY (1983-1987)

On Board of Directors for Instructional Technology (IT) and Computers and Education (CED) graduate programs at National University

Designed and taught eight courses for CED & IT Master's degree programs at National University

Developed and taught two courses for the CED certificate program offered through the University of California at San Diego (UCSD) Extension Program

Taught BASIC, LOGO and Computer Literacy to adults and children for Texas Instruments Corporation in San Diego

Established D & D Enterprises Consulting Firm (ongoing)

EDUCATION

1983 National University -- Vista, CA

M.S. Education (4.0/4.0)

Major: Curriculum Development and Instruction
Minor: Instructional Technology
Received California Multiple Subjects Teaching Credential (Clear Ryan)

1981 University of California at Riverside -- Riverside, CA

B.A. Humanities and Social Sciences Interdisciplinary Major (3.7/4.0)

Undergraduate Thesis: Iranian National Character and Education

13231 OLIVE GROVE DRIVE POWAY, CA 92064

Work:  (858) 486-9909
Fax:     (858) 486-9988
diane@technoweenies.com | http://www.technoweenies.com

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